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Make Quality Control Fun Again Discover the Magic of Quality Circle Animation

Quality Circle Animation

These words came from an elderly woman sitting behind me on a late-night flight from Los Angeles to Washington, D.C. The plane was dark and quiet. A man I assumed to be her husband murmured almost inaudibly in response, something to the effect of “I wish I was dead.”

I didn’t mean to eavesdrop, but couldn’t help it. I listened with morbid fascination, forming an image of the man in my head as they talked. I imagined someone who had worked hard all his life in relative obscurity, someone with unfulfilled dreams—perhaps of the degree he never attained, the career he never pursued, the company he never started.

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At the end of the flight, as the lights switched on, I finally got a look at the desolate man. I was shocked. I recognized him—he was, and still is, world-famous. Then in his mid‑80s, he was beloved as a hero for his courage, patriotism, and accomplishments many decades ago.

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As he walked up the aisle of the plane behind me, other passengers greeted him with veneration. Standing at the door of the cockpit, the pilot stopped him and said, “Sir, I have admired you since I was a little boy.” The older man—apparently wishing for death just a few minutes earlier—beamed with pride at the recognition of his past glories.

For selfish reasons, I couldn’t get the cognitive dissonance of that scene out of my mind. It was the summer of 2015, shortly after my 51st birthday. I was not world-famous like the man on the plane, but my professional life was going very well. I was the president of a flourishing Washington think tank, the American Enterprise Institute. I had written some best-selling books. People came to my speeches. My columns were published in The New York Times.

But I had started to wonder: Can I really keep this going? I work like a maniac. But even if I stayed at it 12 hours a day, seven days a week, at some point my career would slow and stop. And when it did, what then? Would I one day be looking back wistfully and wishing I were dead? Was there anything I could do, starting now, to give myself a shot at avoiding misery—and maybe even achieve happiness—when the music inevitably stops?

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Though these questions were personal, I decided to approach them as the social scientist I am, treating them as a research project. It felt unnatural—like a surgeon taking out his own appendix. But I plunged ahead, and for the past four years, I have been on a quest to figure out how to turn my eventual professional decline from a matter of dread into an opportunity for progress.

The field of “happiness studies” has boomed over the past two decades, and a consensus has developed about well-being as we advance through life. In The Happiness Curve: Why Life Gets Better After 50, Jonathan Rauch, a Brookings Institution scholar and an Atlantic contributing editor, reviews the strong evidence suggesting that the happiness of most adults declines through their 30s and 40s, then bottoms out in their early 50s. Nothing about this pattern is set in stone, of course. But the data seem eerily consistent with my experience: My 40s and early 50s were not an especially happy period of my life, notwithstanding my professional fortunes.

Why

So what can people expect after that, based on the data? The news is mixed. Almost all studies of happiness over the life span show that, in wealthier countries, most people’s contentment starts to increase again in their 50s, until age 70 or so. That is where things get less predictable, however. After 70, some people stay steady in happiness; others get happier until death. Others—men in particular—see their happiness plummet. Indeed, depression and suicide rates for men increase after age 75.

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This last group would seem to include the hero on the plane. A few researchers have looked at this cohort to understand what drives their unhappiness. It is, in a word, irrelevance. In 2007, a team of academic researchers at UCLA and Princeton analyzed data on more than 1, 000 older adults. Their findings, published in the Journal of Gerontology, showed that senior citizens who rarely or never “felt useful” were nearly three times as likely as those who frequently felt useful to develop a mild disability, and were more than three times as likely to have died during the course of the study.

One might think that gifted and accomplished people, such as the man on the plane, would be less susceptible than others to this sense of irrelevance; after all, accomplishment is a well-documented source of happiness. If current accomplishment brings happiness, then shouldn’t the memory of that accomplishment provide some happiness as well?

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Maybe not. Though the literature on this question is sparse, giftedness and achievements early in life do not appear to provide an insurance policy against suffering later on. In 1999, Carole Holahan and Charles Holahan, psychologists at the University of Texas, published an influential paper in The International Journal of Aging and Human Development that looked at hundreds of older adults who early in life had been identified as highly gifted. The Holahans’ conclusion: “Learning at a younger age of membership in a study of intellectual giftedness was related to … less favorable psychological well-being at age eighty.”

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This study may simply be showing that it’s hard to live up to high expectations, and that telling your kid she is a genius is not necessarily good parenting. (The Holahans surmise that the children identified as gifted might have made intellectual ability more central to their self-appraisal, creating “unrealistic expectations for success” and causing them to fail to “take into account the many other life influences on success and recognition.”) However, abundant evidence suggests that the waning of ability in people of high accomplishment is especially brutal psychologically. Consider professional athletes, many of whom struggle profoundly after their sports career ends. Tragic examples abound, involving depression, addiction, or suicide; unhappiness in retired athletes may even be the norm, at least temporarily. A study published in the Journal of Applied Sport Psychology in 2003, which charted the life satisfaction of former Olympic athletes, found that they generally struggled with a low sense of personal control when they first stopped competing.

Recently, I asked Dominique Dawes, a former Olympic gold-medal gymnast, how normal life felt after competing and winning at the highest levels. She told me that she is happy, but that the adjustment wasn’t easy—and still isn’t, even though she won her last Olympic medal in 2000. “My Olympic self would ruin my marriage and leave my kids feeling inadequate, ” she told me, because it is so demanding and hard-driving. “Living life as if every day is an Olympics only makes those around me miserable.”

How

Why might former elite performers have such a hard time? No academic research has yet proved this, but I strongly suspect that the memory of remarkable ability, if that is the source of one’s self-worth, might, for some, provide an invidious contrast to a later, less remarkable life. “Unhappy is he who depends on success to be happy, ” Alex Dias Ribeiro, a former Formula 1 race-car driver, once wrote. “For such a person, the end of a successful career is the end of the line. His destiny is to die of bitterness or to search for more success in other careers and to go on living from success to success until he falls dead. In this case, there will not be life after success.”

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Call it the Principle of Psychoprofessional Gravitation: the idea that the agony of professional oblivion is directly related to the height of professional prestige previously achieved, and to one’s emotional attachment to that prestige. Problems related to achieving professional success might appear to be a pretty good species of problem to have; even raising this issue risks seeming precious. But if you reach professional heights and are deeply invested in being high up, you can suffer mightily when you inevitably fall. That’s the man on the plane. Maybe that will be you, too. And, without significant intervention, I suspect it will be me.

The Principle of Psychoprofessional Gravitation can help explain the many cases of people who have done work of world-historical significance yet wind up feeling like failures. Take Charles Darwin, who was just 22 when he set out on his five-year voyage aboard the Beagle in 1831. Returning at 27, he was celebrated throughout Europe for his discoveries in botany and zoology, and for his early theories of evolution. Over the next 30 years, Darwin took enormous pride in sitting atop the celebrity-scientist pecking order, developing his theories and publishing them as books and essays—the most famous being On the Origin of Species, in 1859.

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But as Darwin progressed into his 50s, he stagnated; he hit a wall in his research. At the same time an Austrian monk by the name of Gregor Mendel discovered what Darwin needed to continue his work: the theory of genetic inheritance. Unfortunately, Mendel’s work was published

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